At VenueFlag, we strive to provide the best experience for both venue owners and customers. This Refund and Returns Policy explains the terms under which refunds or cancellations are processed.
1. Booking Cancellations
- Customer-Initiated Cancellations:
- If you wish to cancel a booking, please review the specific cancellation policy set by the venue owner. Each venue may have its own cancellation terms, including timeframes and fees.
- VenueFlag will process cancellations as per the venue’s policy and assist in facilitating refunds where applicable.
- Venue-Initiated Cancellations:
- If a venue cancels your booking, you will receive a full refund of any payments made.
2. Refund Eligibility
Refunds are issued under the following conditions:
- The cancellation is made within the time allowed by the venue’s cancellation policy.
- The venue is unavailable or unable to provide the agreed services.
- Payments were incorrectly processed or duplicated.
3. Non-Refundable Cases
Refunds will not be provided for:
- Cancellations made outside the venue’s allowed cancellation period.
- No-shows or failure to use the booked venue.
- Payments made directly to the venue outside of the VenueFlag platform.
4. Refund Process
- Refunds are initiated within [Insert Number] business days of approval.
- Payments will be returned via the original payment method.
- Transaction fees (if any) may be deducted as per the payment gateway’s terms.
5. Changes to Bookings
If you wish to modify your booking (e.g., change dates or times), it will be subject to the venue’s policies and availability. Additional charges may apply for modifications.
6. Dispute Resolution
In case of disputes related to refunds or cancellations:
- Contact VenueFlag’s support team within [Insert Timeframe] of the issue.
- We will mediate between the customer and the venue owner to resolve the matter amicably.
7. Contact Us
For questions or assistance with cancellations and refunds, please contact:
Phone: [Insert Phone Number]
Email: info@venueflag.com